Customer satisfaction

When companies reach a certain critical mass, it is often accompanied by organisational issues. The processes and roles that were naturally formed during the growth, no longer seem to be sufficient. Customers are starting to get aware of this. First by small inaccuracies in the service but later also by structural defects in the service and product offerings.

A loyal customer will accept this for a while, but also expects structural improvements. Failure to accomplish this will persuade customers to look for other, more reliable suppliers. The survival of the company is in jeopardy.

Better late than never, it is time for change!

Continued growth

The processes and roles within a company must be in alignment with the organisational growth. This is a process that follows discrete steps. Processes must be divided into sub-processes and assigned to specific roles in order to successfully complete the organisational process chains.

Three-PM can help you in this process. We have a design model for product companies, called SPINE ™. It is a specification of interconnected processes and roles for product organisations and provides guidance in the design of Product Portfolio Management for growing as well as more mature organisations.

Interested in how Three-PM can support you? contact us for an explanation of our services or order the SPINE ™ booklet.